Privacy Policy
Effective Date: August 30, 2026 • Prepared by Codex Design (codexdesign.digital)
1. Overview & Data Responsibility
This Privacy Policy describes how Chaty CRM (operated by Codex Design) collects, uses, stores, and protects your information when you visit our website (codexdesign.digital), register for our SaaS services, or interact with our WhatsApp Cloud API CRM platform.
2. Information We Collect
- Account Data: Name, work email address, password hash, business name, and account role when you create an organization.
- WhatsApp API Credentials: Phone Number ID, WhatsApp Business Account (WABA) ID, and API Access Tokens provided to establish WhatsApp Cloud API connections.
- CRM Customer Data: Customer phone numbers, conversation transcripts, lead status, notes, and flow automation payload logs processed on behalf of your tenant organization.
- Technical Logs: IP addresses, browser fingerprint, session cookies, and system diagnostics required for account authentication and security.
3. How We Use Your Data
We use collected information solely to provide, maintain, and optimize your Chaty CRM workspace. We never sell or lease your data or your customers' WhatsApp chat data to third-party advertisers.
4. Meta WhatsApp Cloud API Compliance
Chaty connects directly to Meta WhatsApp Cloud API servers. All message transmissions adhere to Meta Developer Policies, WhatsApp Business Terms, and official privacy guidelines.
5. Security & Data Storage
Your data is stored securely using industry-standard AES-256 encryption at rest and TLS 1.3 encryption in transit. Dedicated tenant organization isolation prevents cross-tenant data access.
6. Your Rights & Contact Information
You have the right to request access to, correction of, or complete deletion of your account data at any time. For privacy inquiries or data requests, contact Codex Design: